FAQs

Boutique FAQs

 

Refund and Exchange Policy

 

EFFECTIVE IMMEDIATELY:

Due to the rising number of COVID-19 cases from state to state, we are NO LONGER able to honor our previous 15-Day Exchange only policy. This is to ensure the health of our Boutique Cuties and team members.

We appreciate you understanding, as we are all navigating through these uncertain times.

 

All SALES ARE FINAL!

NO REFUNDS!

NO EXCHANGES!

PLEASE CONSIDER THIS BEFORE YOUR PURCHASE!

 

Cancellation Policy

Pre-Ordered items are items reserved with an estimated shipping date. Estimated shipping dates are ESTIMATED and may change depending on the vendor. Of course you will be notified as soon as this has been made aware. All pre-orders MUST be paid in full at the time of reservation. Customers will be notified via email when item(s) are ready to ship. Pre-Orders are treated as all other purchases. Orders cannot be cancelled once orders are completed with an order number.

 

Shipping & Delivery

At this time Terra’s Boutique Store ships merchandise to locations within the United States and abroad. Purchased items will be shipped within 5-7 business days after the date of purchase (excluding weekends) with the exception of Pre-orders, which will have an estimated ship date.

Next day shipping is available upon request for an additional shipping charge of $35. All orders must be made by 2PM EST to be shipped overnight. Being that there is no signature required upon delivery, you will be 100% responsible if your package is lost, stolen or missing. No refund will be issued.

During holidays there will most likely be a delay with shipping. Please add a 1-3 day window (excluding weekends) in addition to the 5-7 business days (excluding weekends) shipping policy.

*COVID 19 UPDATE: Due to the Covid-19 Shipping delay with the USPS Terra’s Boutique is ONLY shipping via UPS currently to avoid this inconvenience. If another shipping method is used, you will be notified.

We are not responsible for lost or stolen shipments. Please contact your UPS for any questions concerning missing or stolen packages.

Please note, shipping costs are NON-REFUNDABLE! Should you have any questions regarding your order, please forward an email to info@terrasboutiquestore.com